Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

Respond to customer inquiries and complaints via phone, email, and chat.
Provide detailed information about products and services.
Troubleshoot and resolve product issues and concerns promptly.
Maintain a positive and professional attitude with all customer interactions.
Document customer interactions and solutions accurately.

Qualifications:

Excellent written and verbal communication skills in English and Spanish. (Required)
Stable internet connection and a reliable computer setup. (Required)
Based in LATAM (Required)
Ability to work independently in a distraction-free home office.
A positive and professional attitude with a customer-first mindset.
Previous experience in customer support is a plus, but not required.
Strong problem-solving skills and ability to think on your feet.